14 To dawn Return period

You have the right to cancel or return your order within a period of 14 days, without any specific reason or justification required. Customers must pay for the shipping costs themselves. As mentioned before, the item must be in its original condition, unworn or unused, with all tags intact and in its original packaging.

Exceptions / Non-Returnable Items

To be eligible for a return, your item must be in the same condition that you received it. received, unworn or unused , with labels and in the original packaging . You will also need the receipt or proof of purchase.

Unfortunately, we cannot accept returns on sale items or gift cards.

Return Applications

We've made it incredibly easy for you to initiate a return with our user-friendly process. It's designed to be effortless and straightforward, requiring only some basic information about your order, such as the order number and your email address .

Simply click on the link below to start the return process : Return Requests .

If you have any questions or need help, our dedicated customer support team is here to help. You can easily find the chat widget on the left side of our webshop. Don't hesitate to contact us at any time; we are always here to help!

Damage and problems

Please inspect your order immediately upon receipt and contact us if the item is defective, damaged or if you have received the wrong item so we can assess the problem and take the appropriate action.

Swap

The fastest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved.

If approved, the amount will be automatically refunded to your original payment method within 10 business days.

Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@milayapatnera.com