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Frequently Asked Questions
What are the shipping costs?
Free shipping on all orders
How long does it take to receive my order?
Ordered before 23:59, delivered the next working day (NL)
Estimated delivery time to Belgium 2-3 working days (BE)
Estimated delivery time to other European countries: 3-5 working days.
Estimated delivery time for pre-orders: 5-7 business days
We do everything we can to deliver this article on time. However, in some cases it is possible that due to circumstances the delivery is delayed.
How can I track my order?
Immediately after placing your order, you will be notified by email when your package is ready for shipping. At that time, you will also receive a track & trace. If you have any questions about your package, please contact the courier first. If they cannot provide assistance, please do not hesitate to contact us.
Pre-orders : the track and trace number will be provided within a few working days.
What is the return and exchange policy?
We’ve made it incredibly easy for you to initiate a return with our user-friendly process. It’s designed to be effortless and straightforward, requiring only some basic information about your order, such as your order number with “#” and your email address .
Simply click on the link below to start the return process : Return Requests .
Returns:
- Customers have the right to return their order within 14 days of receipt without giving any reason.
- The product must be in the same condition as it was received, including all accessories and packaging materials.
- Customers must pay for shipping costs themselves.
Exchange:
- Customers can exchange a product for another product within 14 days of receipt.
- The product must be in the same condition as it was received, including all accessories and packaging materials.
- The new product will only be shipped after the returned product has been received and processed by Milaya Pantera EU®.
For more detailed information, please visit our Returns & Exchanges
How can I contact customer service if I have questions?
If you need assistance, we recommend visiting our FAQ page where you can find answers to all your questions. Alternatively, our customer service team can be contacted via email at info@milayapantera.com or via our chat function for additional support.